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Accessibility Controls
MEDICAL ATTENDANCE
Overview
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Medical aid for the travelling public is provided by South Coast Railway as a matter of courtesy. The Railway is committed to ensuring the safety, health, and well-being of all passengers throughout their journey across the SCoR network. |
On-Train Medical Facilities
South Coast Railway ensures that basic medical provisions are available on all trains and at all major stations to assist passengers in need.
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# |
Category |
Provision / Details |
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1 |
First Aid Box |
First Aid Boxes are kept with all Station Masters (SMs) and Guards of the Train to provide immediate basic medical assistance. |
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2 |
Invalid Chairs & Stretchers |
Wheelchairs and stretchers for use by sick and injured passengers are available at large stations listed in the timetable of each Railway. |
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3 |
TTE / Guard Assistance |
For medical help in a train, the passenger must contact the TTE or Guard, who will coordinate all necessary assistance. |
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4 |
Doctor Among Passengers |
Help of Doctors travelling as passengers is sought in medical emergencies on board the train. |
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5 |
Hospital Assistance |
If a passenger needs to be taken to a hospital, assistance will be provided at the nearest station along the route. |
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6 |
Station Information Board |
Names of Doctors, Hospitals with phone numbers, addresses, and distance details are displayed at every Railway Station for ready reference. |
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7 |
Guard / SM Responsibility |
All possible help is to be given by the Guard and Station Master to any passenger requiring medical assistance. |
Consultation Fees & Revenue Policy
Applicable charges for medical services provided to passengers are governed by Railway policy as follows.
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Item |
Details |
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Consultation Fee |
Rs. 100 per patient is to be recovered from the passenger for providing medical aid, irrespective of the grade of the attending Medical Officer. |
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Medicines & Injections |
Charges for medicines, injections, and other consumables used during treatment are also recovered from the passenger. |
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Revenue Credit |
The entire amount recovered — consultation fee as well as charges for medicines and injections — is credited in full to Railway revenue. |
How to Seek Medical Assistance
Passengers may request medical help through any of the following channels available round-the-clock.
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Dial 139 |
Call the Railway helpline 139 to request medical or security assistance. Press 1 for security & medical assistance, which connects immediately to a call centre executive. |
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RAILMADAD App |
Register a medical assistance request on the RAILMADAD mobile application, available on Android and iOS platforms. |
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Railway Official On Duty |
Directly approach any Railway official on duty in the train — TTE, Guard, or RPF personnel — for immediate on-the-spot medical help. |
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OUR COMMITMENT TO PASSENGER HEALTH “Your safety and well-being are our highest priority at every station and on every train.” |